Associate, IT (1 Year Contract)
Job Summary
Lion Global Investors is looking for a motivated IT Associate (Contract) to support day-to-day IT operations. This role provides frontline assistance across systems and applications while contributing to process improvements and AI-driven initiatives in a regulated financial services environment. We seek a hands-on, detail-oriented individual who is comfortable working across multiple IT domains, communicates effectively with diverse stakeholders, and has a strong interest in financial systems and governance.
Job Responsibilities
IT Operations
- Provide L1 support for enduser issues across applications, endpoints, and systems.
- Manage user account administration (onboarding, changes, offboarding).
- Monitor, triage, and respond to MSS and NDR security alerts.
- Assist with system patch verification, system monitoring, and privileged access management (PAM) workflows.
- Track incidents & service requests and escalate complex issues to L2/L3 teams with proper handover.
Governance, Documentation & Coordination
- Maintain and update operational procedures, documentation, configuration records, and inventories.
- Support procurement, renewals, and vendor coordination.
- Document incidents and resolutions for audit and compliance requirements.
Asset & Configuration Management
- Assist with annual IT asset verification, tagging, reconciliation, and disposal tracking.
- Maintain inventories of hardware, software, and licenses
- Track license renewals, subscriptions, and appliance maintenance.
- Provide support for custodian portals and asset-related coordination.
Continuous Improvement & General Support
- Contribute to process improvement, automation, and AI-driven initiatives.
- Handle adhoc operational or project tasks as assigned.
Job Requirements
- Diploma or Degree in Banking & Finance, Information Technology, Information Systems, or a related discipline
- 13 years of experience in technical or application support (including internships, academic projects, or part-time roles)
- Strong analytical and problem-solving abilities for troubleshooting and issue resolution
- Excellent interpersonal and communication skills to collaborate effectively with diverse stakeholders
- Self-motivated, proactive, and able to thrive in a team-oriented environment
- Interest in automation and AI-assisted workflows to drive operational efficiency
Other Information
Lion Global Investors Limited is committed to equal employment opportunity. Our employment decisions are made based on job requirements and qualifications, and regardless of age, race, gender, religion, marital status, family responsibilities, or disability.
Please refer to our Data Protection Policy Statement on how we may collect, use and disclose your personal information. https://www.lionglobalinvestors.com/en/data-protection-policy-statement.html
Please be informed that only shortlisted candidates will be notified.
