You are required to provide case management of High Net Worth (HNW) cases for all channels (Agency, Financial Advisers, Bancassurance, Brokers), including the fulfilment process for Agency financing submissions.
- Prelim submissions: Co-ordinate prelim enquiry submissions and ensure fast turnaround for requirement gathering.
- Formal submissions: Co-ordinate submission of formal applications, ensuring completeness of submission documentation & receipt of the hardcopy proposal pack.
- Provide timely updates re Letter of Conditional Acceptance (LCA) and Standard Letter of Query (SLQ).
- Handle queries related to submitted preliminary and formal cases.
- Provide regular & timely pending cases update to the distribution platform (BDMs and Distribution Reps).
- Facilitate premium financing applications as part of case management.
- Track and maintain agreed Turnaround times for all HNW submissions and financing applications.
- Preparation of regular reports on financing submissions and Cash Surrender Values (CSVs) for all financing partners.
- Familiarise with the underwriting process.
- Any other tasks and duties assigned by the Team Lead or Head of Department.
- Provide critical liaison and build strong business relationship between NBU and distribution channels.
- Support department Business Continuity Management activities and meet Compliance requirements for business continuity planning
- Coordinate and liaise with internal stakeholders on Audit/ Compliance Reporting.
- Update, maintain and organize HNW Client Management Standard Operating Procedures (SOPs).
- Ensure all department KPIs are achieved.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices
- 1 to 2 years of relevant case management experience in the insurance sector.
- Excellent interpersonal and communication skills.
- Problem solving skills and business acumen.
- Degree with at 1 to 2 years experience in HNW Case management.
- Non-degree holders who have relevant experience may be considered.
- Good team player with strong analytical skills & ability to work under pressure.
- Good interpersonal and communication skills.
- High level of integrity, take accountability of work and good attitude over teamwork.
- Take initiative to improve current state of things and adaptable to embrace new changes.
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Underwriting
