Job Description
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. On the GDCM team reporting to the Manager GDCM Deployment PEP, you will support projects including the deployment of PEP, Hilton's new Property Management System (PMS).
Responsibilities
HOW YOU WILL MAKE AN IMPACT
Your role is important, and below are some of the fundamental job duties that make your work unique.
What Your Day-to-day Will Be Like
- Troubleshoot issues and offer technical guidance
- Deliver remote or onsite hotel operations training/support
- Build and configure system databases
- Set up hardware and interfaces
- Migrate hotels from retired PMS to PEP, ensuring complete data transfer
How You Will Collaborate With Others
- Train new Team Members by guiding them through project components and task execution
- Liaise with the Managers/Senior Associates to support migration projects
- Collaborate with internal and external support teams to resolve system issues
What Projects You Will Take Ownership Of
- Multiple stages of remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, training, and hotel operations support (Front Desk, Night Audit, Management, Sales, Revenue Management, and Housek eeping)
Qualifications
WHY YOU'LL BE A GREAT FIT
You Have These Minimum Qualifications
- 6+ years of technology related experience
- Professional work experience in technology or a related field like hotel operations
- Work experience using property, sales or revenue systems
- Understanding of Hilton's PMS, Central Reservation System (CRS) and interfaces
- Travel up to 80%
It Would Be Useful If You Have
- Experience as a successful systems installer
- Experience troubleshooting local hotel interfaces or systems
- Proficiency in additional language(s)
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
