Associate EUC Engineer (End-User Computing)

Responsibilities

. Provide technical consultation and support to end users on workplace technologies.

. Manage and support end-user computing devices, including desktops, laptops, tablets, mobile devices, and peripherals.

. Perform installation, configuration, upgrade, and maintenance of hardware and software.

. Provide Level 2/Level 3 technical support and troubleshoot endpoint-related incidents and service requests.

. Ensure timely resolution of incidents in accordance with established service level agreements (SLAs).

. Support infrastructure and workplace technology projects, including device refresh initiatives, operating system upgrades, and digital workplace transformation programs.

. Identify opportunities for automation and process improvements.

. Participate in technology evaluations, proof-of-concepts, and implementation activities.

. Develop and maintain user guides, standard operating procedures (SOPs), and technical documentation.

. Coordinate with vendors and service providers for issue resolution and maintenance activities.

. Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions.

. Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal.

. Maintain accurate asset inventory and configuration records.

. Coordinate with vendors and procurement teams for hardware acquisitions and warranty support.

. Administer endpoint management platforms such as:

a) Microsoft Configuration Manager (MECM/SCCM)

b) Microsoft Intune

c) Microsoft Endpoint Manager

d) Active Directory / Azure Active Directory

. Manage operating system deployments, software packaging, application distribution, and policy configurations.

. Monitor endpoint health and performance to improve user experience.

. Participate in incident, problem, and change management processes.

. Maintain endpoint security controls, including antivirus, encryption, patch management, and endpoint protection solutions.

. Ensure compliance with organizational cybersecurity policies and regulatory requirements.

. Support vulnerability remediation and security audits relating to endpoint devices.

Requirements

. Bachelor's degree in Computer Science / Information Technology / Computer Engineering or equivalent with 2 years of relevant experience / Diploma in Information Technology with 5 years of relevant experience

. Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices

. Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage

. Microsoft Certified: Endpoint Administrator Associate/ Microsoft 365 Certified/ ITIL Foundation Certification will be preferred

. Strong communication skills and good end user support, vendor and stakeholder management

. Adaptability and continuous learning mindset

. Ability to work independently and collaboratively

Licence no: 12C6060