Introduction
Provide Level 1 CIM Operations Support to End Users trouble-shoot and resolve CIM related issues following SOPs.
Your Job
- Perform shift duties to support CIM Applications & Users
- Provide Level 1 Support, trouble shoot & resolve CIM related issues following SOPs Applications include MES, CMMS, RMS, SPC, FDC and EI
- Proactively monitor status, availability and performance trends of CIM Applications and Servers
- Detect and respond to issues promptly
- Log and categorize all issues timely and accurately
- Responsible for timely and concise shift pass down and follow up
- Escalate to Level 2 Support (CIM Engineers) or IT following the required escalation procedure
- Attend to assigned CIM Work Requests
- CIM Terminals/PC Management (Setup/Install, Inventory Control, simple repair)
- Roll out new or enhanced Equipment Interface (EI)
- Perform acceptance tests for CIM enhancements
Other Responsibilities:
- Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs Required
Qualifications:
- Diploma in Electrical & Electronics Engineering, Computer & Communications Engineering, Computer or Applied Science or related fields
- 1 to 2 years relevant experience in a high-tech manufacturing environment
- Able to coordinate a team of CIM AEs to complete more complex CIM Work Requests - Act as buddy for new CIM AEs
- Able to make minor EI code changes/simple enhancements1 to 2 years relevant experience in a high-tech manufacturing environment
