As the Associate Director of Supply Chain Operations, you will spearhead the operational strategy and execution for our external business portfolio. You will orchestrate end-to-end Distribution Centre (DC) operations, govern external vendor ecosystems, and drive continuous improvement initiatives to ensure maximum efficiency, cost-optimization, and exceptional service delivery to our customers.
Strategic Leadership & Financial Management
- Direct organisational operations to ensure tight alignment with corporate strategy, policies, and overarching business objectives.
- Own operational budgeting and forecasting, preparing executive-level schedules, financial tracking, and organisational performance reports.
- Drive key performance indicators (KPIs), taking ultimate accountability for critical metrics including Inventory Accuracy, On-Time Delivery (OTD), and the minimisation of Customer Claims.
Distribution & Inventory Excellence
- Command daily Distribution Centre (DC) operations, ensuring all internal and external customer requirements are executed accurately and on schedule.
- Optimise inventory and stock levels, implementing robust control frameworks that align with company guidelines and minimize working capital while protecting fulfillment rates.
- Govern the external vendor ecosystem, directing 3PLs and service providers—including transporters, picking, unstuffing, and labelling contractors—to ensure rigorous SLA compliance and high-quality output.
Process Optimization & Continuous Improvement
- Spearhead operational excellence initiatives, proactively identifying bottlenecks and implementing scalable solutions to optimize operational costs and enhance overall effectiveness.
- Collaborate seamlessly across cross-functional departments to integrate supply chain operations with sales, procurement, and external partners, driving holistic process improvements.
Safety, Quality & Compliance
- Embed a culture of zero-harm safety, vigorously promoting and enforcing workforce safety standards and operational compliance across all facilities.
- Champion Quality Management Systems, actively participating in and supporting ISO audits, recertifications, and continuous quality assurance programs.
People & Team Leadership
- Cultivate a high-performing operations team, allocating resources dynamically to meet shifting operational goals and rigorous deadlines.
- Provide strategic mentorship and guidance, developing future supply chain leaders and fostering an agile, motivated, and collaborative workforce.
RELEVANT KNOWLEDGE AND EXPERIENCE
- Bachelor's Degree or equivalent in Logistics/Warehouse Management & Operations
- With at least 10-15 years of relevant experience
- In-depth knowledge in warehouse management, inventory management, people management, transportation, workplace health & safety
- Knowledge of safety, quality, and profit & loss, warehouse automation
