Position Objectives:
- Ensure clear and accurate business requirements for all major Digital initiatives across Operations and other divisions.
- Manage and standardize User Acceptance Testing for large-scale projects to ensure quality and compliance.
- Lead end-to-end delivery of complex projects involving system enhancements and process improvements across multiple business units.
- Promote efficiency by streamlining and harmonizing Digital processes across channels and regions.
- Act as the key bridge between business leaders and technology teams to ensure solutions meet strategic goals.
Roles and Responsibilities:
- Oversee requirements gathering and validation for complex Digital initiatives, ensuring alignment with business strategy.
- Provide strategic insights and lead projects that improve processes, systems, and operational efficiency.
- Establish and govern User Acceptance Testing standards for large-scale projects.
- Act as the key liaison between senior business leaders, technology teams, and partners to ensure shared goals.
- Champion process simplification and standardization across regions and business channels.
- Identify risks and ensure compliance with internal and regulatory requirements.
- Mentor and guide analysts to build skills and maintain high delivery standards.
Minimum Job Requirements:
- Bachelor's degree in business administration, Information Systems, Finance, or a related field.
- A master's degree or professional certification (e.g., CBAP, PMI-PBA) is a plus.
- Minimum 10 years of experience in business analysis, with a strong track record of supporting strategic initiatives and cross-functional projects.
- Experience in transformation, technology, or operations domains is preferred.
- Strong ability to interpret data, identify trends, and translate insights into actionable recommendations.
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels and present complex information clearly.
- Familiarity with business analysis tools (e.g., JIRA, Confluence, Power BI, Excel) and methodologies (e.g., Agile, Waterfall, Lean).
- Proven ability to approach problems strategically, evaluate options, and drive effective solutions.
- Demonstrated ability to work across teams, build consensus, and influence outcomes without direct authority.
