Associate Director

Role - Associate Director

Location: Singapore

Role - Permanent

Team: Customer Interaction Suite

Travel: 50 - 70% for customer meetings, workshops, industry events, and executive presentations

Required qualifications

• Bilingual – Mandarin & English
• 8+ years in solution engineering, sales engineering, solutions consulting, or technical pre-sales.
• 4+ years specifically in Voice AI, conversational voice, speech AI, AI voice agents, or the Voice AI portion of a CCaaS platform.
• Must have worked at a Voice AI company or the Voice AI business/unit of a CCaaS company only.
• Proven success supporting enterprise deals in the APAC market.
• Demonstrated history of driving opportunities from technical discovery through technical win.
• Experience being measured against revenue outcomes such as bookings influence, win rate, pipeline conversion, or quota retirement.
• Strong hands-on capability with prompts, conversation design, orchestration logic, tool use/API calling, testing, and iteration.
• Ability to build or modify prototypes, demos, and proof-of-value environments independently.
• Strong executive communication skills with the ability to present to both technical and business stakeholders.
• Strong understanding of enterprise architectures including APIs, webhooks, telephony/SIP, CRM integrations, CCaaS, CPaaS, authentication, data flows, and compliance constraints.
• Comfortable in competitive situations and able to articulate why one architecture or vendor approach wins over another.