Come Join our Family Today!
Together, We Make Travel Better!
What you'll be doing:
Service Provider Acquisition & Network Expansion
- Identify, evaluate, and secure new Meet & Greet service providers to support regional and global network growth.
- Conduct due diligence on new vendors, including service capabilities, operational readiness, compliance, and brand alignment.
- Lead end-to-end onboarding, including contracting, rate negotiation, product definition, process mapping, and launch readiness.
- Responsible to work with Operations, Legal, Finance, and IT to drive successful onboarding workflows and system integrations.
Contracting, Commercial Negotiations & Rate Governance
- Negotiate competitive rates, margins, commercial terms, SLAs, payment terms, performance clauses, and exclusivity where applicable.
- Conduct pricing benchmarking and service comparison across airports and competitors. Maintain the master database of provider rates, terms, T&Cs, and periodic rate reviews Support forecasting, revenue planning, and procurement cost optimization by ensuring commercial viability of each partner.
Vendor Relationship Management
- Establish structured business review (monthly/quarterly performance review).
- Monitor service quality, SLA adherence, guest satisfaction, and issue resolution turnaround time.
- Work closely with the Operations Manager to address escalations, service recovery, and root cause analysis.
- Develop improvement plans with partners to close service gaps, enhance delivery, and maintain brand standards.
Operational & Service Excellence Alignment
- Ensure partners comply with SOPs, training requirements, and operational protocols for Meet & Greet delivery.
- Support Operations manager in development and roll out of partner training modules and adoption of SDO lite for tracking of service progress.
Strategic Partnership Development
- Support budgeting, forecasting, and commercial planning activities relating to service provider agreements.
- Identify opportunities for deeper partnership opportunities with key players in the Meet & Greet segment.
- Build long-term relationships that support scalability and consistency across airports.
- Track industry trends and competitor offerings to guide partnership and product strategies.
Reporting & Performance Management
- Maintain an updated overview of partner performance, risks, commercial contribution, and service metrics.
- Provide regular dashboards and insights to management on partner utilization, cost management, and operational compliance.
- Support budgeting, forecasting, and commercial planning activities relating to service provider agreements.
About you:
- Bachelor's degree in Business, Hospitality, Tourism, Supply Chain, or relevant field.
- At least 8-10 years of experience in partnerships, vendor management, procurement, or related fields.
- Experience negotiating commercial contracts and managing B2B relationships is essential.
- Experience in airport services, hospitality, travel management, or aviation industry is advantageous.
- Strong negotiation skills with demonstrated ability to secure competitive terms.
- Excellent relationship-building and stakeholder management skills.
- Strong commercial acumen with ability to analyse pricing, margins, and service performance.
- Able to manage multiple regions, time zones, and complex partner ecosystems.
- Strong problem-solving skills and ability to handle escalations calmly.
- Overseas travel is required
- Advanced Excel, PowerPoint, Word and use of Graphs to interpret data.
- Strong in spoken and written English and Mandarin.
