Associate, Digital Communications (12 months) #JRP

. Ensure claim submissions and requests received through emails are responded within the expected turnaround time of T0

. Ensure claim enquiries and requests received through emails are responded within the expected turnaround time of T1

. Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt.

. Acknowledge agents and policy holders emails, upon receipt of claim submissions.

. Tag and wrap emails which does not require further action.

. Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure.

. Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors

. Other projects or ad-hoc assignments/tasks delegated by the Unit Head

. Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

. Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks and

. Highlight any potential concerns/risks and proactively shares best risk management practices.

We are looking for people who

. Minimum GCE A Level or Diploma in Business Administration

. Experience in insurance industry with claim knowledge would be advantageous

Interested candidates please send in your resume to:

Reina Patricia Johan
Outsourcing Team
Recruit Express Pte Ltd
Email: [Confidential Information]
EA License No. 99C4599