Responsibilities
- Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information
- Perform proper follow up to ensure resolution within SLA
- Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues
- Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation
- Provide support on IDEAL forms enquiries/clarifications/rejections
- Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times
- Any other tasks/duties that may be assigned
Requirements
- Customer-centric, with at least 3 years of working experience in Call Centre environment
- Effective communicator, able to work independently in a strategic manner
- Good Knowledge of Corporate Products is an advantage
- A structured team player and individual with the ability to manage multiple projects simultaneously
- Good change management mindset & skills
- Innovative and creative in problem solving
- Excellent written and verbal communication skills
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Primary Location
Singapore-DBS Asia Hub
Job
Customer Service
Schedule
Regular
Job Type
Full-time
Job Posting
Mar 16, 2026, 12:00:00 AM
