Job Summary
This is a 6 months contract role in the Frasers Hospitality, Information Technology (Corporate) team, responsible for smooth and efficient system integrations between PMS and Revenue Management related tools. This includes but is not limited to integrations with CRS, Revenue Management System and Channel Management System. In this role, you will work closely with team of various departments through effective communications to deliver IT services and solutions for PMS throughout all properties.
This role will also be supporting pre-opening activities of PMS projects and not limited to Day 2 support.
Job Description
- Experience and knowledgeable with entire Reservations workflow
- Ability to review and analyze revenue and reservations reports
- Responsible for the implementation of Corporate standard coding convention and its definition to properties
- Perform integration test to ensure data flow works as it should
- Perform enhancement tests on new features and implement to properties wherever required
- Monitor and track rollout progress at property
- Guide property team on setup wherever necessary
- Generate and maintain project documentation of Hospitality Applications
- Generate and maintain applications documentation including user guides and training manuals with business stakeholders
Key Qualification
- Diploma/ Degree in Hospitality or Management
- Minimum 1 year experience in supervisory/management position in Reservations or Front office
- Corporate office experience is an added advantage
- Experience in system upgrade such as PMS, CRS or CRM
- Working knowledge and able to articulate electronic distribution channels for the hospitality industry.
- Working knowledge of the fundamentals and disciplines of forecasts, market segmentations, shopping/pricing/channel tools and basic revenue management concept.
Diversity brings us closer to the communities we serve
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
