Associate, Corporate Account Services - Centralised Mandate Team, IBG Operations, Group COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Receiving and sorting documents from various channels, creating cases in system, scanning documents, following up on outstanding original documents, and managing the preparation and sending of rejection letters and archival processes.

• Perform document checks on Instruction (i.e., Board Resolution, Structured Form) for change of account signatories (for CASA, T&M, Credit Facilities, Documentary Trade, SFS (Securities and Fiduciary Services), T&M (Treasury & Markets) as well as support for indemnity services request (fax indemnity, designated staff for callback and email indemnity) etc.).

• Conduct ID&V (identification & Verification) where EWSS (Enterprise-Wide Surveillance System) screening is performed for new directors and/or new-to-bank signatory.

• Ensure all tasks assigned are carried out in accordance with the operating and compliance procedures.

• Participate in department's initiatives (process improvements, system enhancements etc.) e.g., Work across business and technology lines and functions to define, analyse and lead improvements to business processes and procedures in line with best practice, regulatory and legal compliance.

• Ensure all requests are processed within the agreed service-level agreement (SLA).

• Coordinate and follow up discrepancy items with relevant parties promptly and escalate any exceptions to supervisor.

• Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor at once.

• Attending to email & phone enquiries from BUs (Business Unit) and other teams.

• Handle internal customer complaint tactfully and ensure responsive problem solving for enquiries from branches and other units / parties.

• Stakeholder Management with Regional Ops and Product Team, Risk & Control.Ensure SOPs (Standard Operating Procedure) are updated frequently.Accept any ad-hoc duties when assigned.

Requirements

• Bachelor's Degree in any field.

• Relevant experience in operational controls & pre-checks capability in a Corporate Bank settings.

• Proficient in MS (Microsoft) Office Applications.

• Have a strong control and process management mindset, constantly paying attention to details and have ability to perform deep-dive investigation.

• Ability to exercise sound judgement on transaction monitoring and escalation of red flags.

• Strong domain knowledge and work experience on corporate banking and associated process life cycles.

• Passionate on driving changes and possess a can-do attitude in face of challenges.

• Flexibility and ability to multi-task and take on diverse types of roles and activities at the same time in a fast-paced environment.

• Able to effectively manage time and prioritize tasks and responsibilities.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.