At Great Eastern, Claims plays a critical role beyond processing — we are committed to delivering a fair, timely, and high-quality experience to our policyholders. We are currently seeking an Insurance Claims Recovery Specialist to join our Claims Department. As health insurance remains a key strategic focus for the organisation, this role is pivotal in strengthening our Third Party Claims Recovery capabilities and supporting the sustainability of our health portfolio. In this role, you will be responsible for coordinating and managing claims recovery efforts, including investigating recovery opportunities, engaging relevant stakeholders, and pursuing recovery from responsible third parties. You will also support service delivery to policyholders through effective subrogation processes. This position requires strong analytical and investigative skills, as well as the ability to collaborate with policyholders, healthcare providers, and internal stakeholders to facilitate fair and timely claim recoveries. We are looking for motivated individuals who take ownership of outcomes and contribute meaningfully to the department's financial and operational objectives.
The Job
- Manage and execute claims recovery activities with accuracy and timeliness to achieve recovery targets
- Engage and communicate with policyholders on a regular basis to gather relevant information and support submission of claims to third parties
- Apply effective communication and influencing skills to guide and encourage policyholders to participate in the claims recovery process
- Handle inbound and outbound calls with policyholders and financial representatives in accordance with established standard operating procedures
- Ensure proper tracking, documentation, and updating of all activities and outcomes in the system
- Liaise with hospitals, medical clinics, and other stakeholders to facilitate recovery efforts, including handling amended or cancelled e-filed claims
- Actively monitor recoverable cases and follow up with relevant parties through timely reminders
- Verify and process recovery-related information accurately, ensuring proper documentation and timely system updates
- Ensure timely handling of recovery payments and follow-up on communication on recovery incentive for successful recovery.
- Maintain compliance with data confidentiality, integrity, and security requirements at all times
- Identify and assess business and regulatory risks, and take appropriate actions to mitigate such risks
- Stay informed of industry trends, regulatory developments, and emerging risks to enhance recovery practices and safeguard the organisation
- Proactively highlight potential issues or concerns and contribute to improvements in risk management and operational processes
- Deliver consistent, professional, and high-quality service to policyholders, claimants, and business partners
- Support process improvements and operational initiatives within claims recovery
- Perform any other ad-hoc duties or projects as assigned by the supervisor
- Diploma or Degree or Professional Insurance Certificate preferably 1 year of insurance claims recovery and/or claim handling experience in employee benefits;
- Strong familiarity with administrative duties
- Strong verbal and written communication skills;
- Meticulous and detail-oriented;
- Good interpersonal, analytical and negotiation abilities
- Ability to implement feedback
- Knowledge of life insurance policy coverage, statutes, regulations and subrogation processing is a major plus;
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
