Associate, CARES

Brief Summary

Join a dynamic team dedicated to providing critical support and services to residents. This role involves coordinating financial assistance and case management for individuals and families in need.

Responsibilities

• Collect and assess social and financial information about residents and their families prior to financial assistance applications. Act as the primary liaison for residents, families, and healthcare institutions to coordinate referrals and process applications. Ensure accurate and timely submission of various financial assistance schemes. Maintain and update case files, referrals, and other documentation for effective case management and auditing purposes. Perform data entry and regularly update information to ensure database accuracy. Handle administrative tasks related to enquiries, referrals, and resident admissions. Facilitate transfers to other facilities or healthcare institutions and oversee the discharge process of residents. Undertake additional duties or projects as assigned by the supervisor.

Requirements

• GCE N/O Levels or equivalent qualification. Prior experience in social work, social services, case management, or a related field is preferred. Experience in the healthcare or community care sector is advantageous.