Associate Account Director

Reports to: Managing Director

As part of the Client Management team, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.

What you'll be doing

Client Management Responsibilities

• Immerse yourself in the client's brand and offering

• Set and manage client expectations deliverables and timeframes

• Ensure clients understand agreed workflows and manage them through the process

• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

• Identify areas for improvement of existing workflow and processes

• Build strong day to day relationships with all clients and agency stakeholders - communication is key

• Coordinate monthly operational review meetings with the client or as agreed with the client

• Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs

• Provide agendas and detailed contact report following all client meetings (face to face and phone calls)

• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

Project Management Responsibilities

• Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality

• Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedule, timings, delays etc.

• Manage, monitor and update all timelines and set realistic expectations with clients

• Monitor internal workflows, identify areas for improvement and make recommendations

• Follow agreed workflows and utilise relevant project management tools

• Check all materials and ensure quality control procedures have been followed before sending to clients

• Liaise with media agencies/suppliers to obtain schedules, technical specifications and copy dates

• Keep AD updated on status of projects

• Collate any information needed for input to client reports and presentations

• Ensure that trackers are updated at all times

Quality Control Responsibilities

• Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed

• Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary

• Highlight and escalate quality control issues

Financial Responsibilities

• Ensure full compliance with all financial procedures and policies

• Assist with financial reporting and smooth running of the finance function

• Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD

• Contribute to budgeting and forecasting process

• Review and negotiate talent rates on an ongoing basis to ensure high profitability

• Help develop initiatives to maximise profitability

Business Development Responsibilities

• Strive to better client and stakeholder relations

• Proactively seek and identify new revenue opportunities and inform AD

• Support the AD in developing proposals for any new revenue opportunities

Key Responsibilities and Objectives

• 5-8 years experience managing international clients in multiple markets with multiple stakeholders desirable

• Fluent oral and written English

• Experience working in all Digital touch points.

• Experience of budgeting and forecasting

• Excellent networker

• Strong time management/prioritisation skills

• Strong project management skills

• Can do attitude and an ability to work under pressure

• Strong interpersonal and communication skills

• Strong numeracy skills

• Highly organised, detail oriented, client focused and proactive

• Team player

• Strong IT literacy, including Word, Excel, Powerpoint/Keynote