Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.
The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.
Key Responsibilities
Business Intelligence, Reporting & Analytics
- Deliver accurate, timely, and increasingly automated management reports, dashboards, and data feeds to internal and external stakeholders through the effective use of reporting and data visualization tools.
- Leverage business intelligence platforms (e.g., Qlik) and advanced Excel/Python capabilities to provide actionable insights on production performance, data feeds, persistency ratios, and distribution effectiveness.
- Manage end-to-end reporting processes, ensuring data accuracy, integrity, consistency, and timely delivery of business-critical information.
- Support regulatory and management reporting requirements, ensuring accuracy, completeness, and compliance with internal governance standards and external regulatory obligations.
- Proactively identify, investigate, and escalate critical data quality issues, driving both immediate remediation and long-term sustainable solutions.
- Serve as a trusted reporting partner to stakeholders by providing timely responses to reporting-related queries and delivering meaningful data-driven insights.
- Collaborate closely with business and technology teams to enhance reporting frameworks, improve data accessibility, and drive continuous process improvements.
- Identify opportunities to streamline, standardize, and automate reporting processes to improve efficiency, turnaround time, data quality, and operational effectiveness.
- Translate complex data into clear, concise, and insightful visualizations that support informed decision-making by senior management and distribution partners.
Compensation, Incentives & Distribution Support
- Manage commission operations and distributor remuneration processes, ensuring accurate and timely computation, validation, and payment.
- Administer strategic and tactical compensation initiatives, including incentive schemes, sales campaigns, and conventions.
- Accurately calculate incentive entitlements for firm-level strategic programs and seller-level campaigns.
- Ensure seamless execution and fulfilment of incentive programs, campaigns, and distribution-related reward initiatives.
- Proactively identify and escalate critical commission and remuneration issues, driving effective resolution through strong stakeholder coordination and follow-through.
- Partner with internal stakeholders and distributors to address commission, incentive, and remuneration-related enquiries in a timely and professional manner.
- Maintain and distribute accurate remuneration schedules to distribution partners to support transparency and operational effectiveness.
- Provide production information decks and performance-related materials for new product launches and selected distribution partners.
Stakeholder Management & Continuous Improvement
- Build strong relationships with internal business units, distribution partners, and support functions to understand evolving business needs and reporting requirements.
- Drive enhancements to reporting, analytics, compensation, and operational processes that create meaningful value for stakeholders and improve the overall distributor experience.
- Support reporting transformation initiatives through the use of Python, data visualization tools, and automation technologies to streamline data processing, improve reporting efficiency, enhance data quality, and reduce manual intervention.
- Support strategic transformation initiatives by leveraging data, automation, and digital capabilities to improve operational efficiency and business outcomes.
- Contribute to projects and initiatives aimed at strengthening data governance, process controls, and reporting capabilities across the distribution function.
Risk, Compliance & Governance
- Ensure all activities are conducted in compliance with applicable laws, regulations, company policies, and governance requirements.
- Maintain strong controls and robust documentation over reporting, compensation, and incentive processes to minimize operational risk.
- Support audit, risk management, and compliance reviews by providing accurate information and maintaining appropriate process documentation.
Key Decisions within the Role
- Independently resolve repetitive issues in accordance with established principles and processes.
Team
- Team member in Distribution Operations
- One of the key pillars in strengthening our distribution performance and critical experience creation by being the partner of choice for external distribution partners.
Requirements
Experience
- 3–7 years of relevant experience in business intelligence, reporting, data analytics, distribution operations, compensation management, or financial services operations.
- Strong proficiency in Qlik Sense/QlikView, Power BI, or similar data visualization tools.
- Advanced Excel skills, including complex formulas, pivot tables, Power Query, and automation techniques.
- Proficiency in Python for data analysis, reporting automation, data transformation, data quality checks, and process optimization.
- Experience working with large datasets, SQL databases, and data extraction/manipulation techniques.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Experience translating complex data into actionable business insights and management reporting.
- Excellent stakeholder management, communication, and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment while meeting tight deadlines.
- Experience in insurance, bancassurance, wealth management, or financial services industries is preferred.
Education
- Academic: Bachelor's Degree in Business, Finance, Analytics, Statistics, Information Systems, or a related discipline.
Key Stakeholders
External
- Distribution partners/management/advisers/administrators
Internal
- Singlife management
- Team members within Distribution Operations
- Distribution teams (Partnership Distribution, Bancassurance, Singlife FA)
- Operations (New Business, Policy Servicing, Contact Centre, Service Quality, Life Claims)
- Marketing, Product/Health Claims, Finance, Technology, Legal, Compliance, Risk
