Job Summary
We are seeking a motivated Assistant Store Manager to support daily store operations, drive sales, and deliver a luxury customer experience while upholding brand standards and coaching the team.
Responsibilities
- Assist the Store Manager in achieving monthly and annual sales targets by leading shifts and directing the sales team on the floor
- Deliver exceptional customer service and professionally resolve escalated customer inquiries and after-sales issues
- Manage relationships with VIP clients to build long-term customer loyalty
- Oversee daily store operations including opening and closing procedures, cash management, stock replenishment, and inventory counts
- Maintain store visual merchandising and uphold overall brand image standards
- Coach and motivate sales associates, support onboarding of new hires, and facilitate ongoing training to enhance team performance
- Ensure compliance with company policies, security protocols, and operational procedures to maintain a safe and efficient store environment
- Execute ad-hoc tasks assigned by the Store Manager to support store functions
Required competencies and certifications
- 3-5 years of retail experience, including 1-2 years in a shift leader or supervisory role
- College diploma or equivalent qualification
- Proven ability to drive team sales performance with a strong sales orientation
- Proficiency in POS/CRM systems and MS Office applications
- Excellent communication and interpersonal skills, fluent in English (Mandarin proficiency is a strong plus)
- Ability to work retail shift schedules including weekends and public holidays
