Assistant Service Engineer

Responsibilities

• Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware
• Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance
• Collect and analyse performance data from machines and systems to identify improvement areas conduct failure trend analysis
• Provide technical support to customers via Phone, Chat, Email and onsite support
• Monitor spare inventory, spare movement and place orders when necessary
• Support handling will be 7x24 and rotating shift is required
• Manage relationships with customers, contractors and suppliers
• Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor
• Maintain maintenance logs and report daily, weekly and monthly activities
• Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems
• To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work
• Maintain records and SOPs of maintenance activities, software issues and repairs
• Any other ad-hoc duties as required or assigned

Requirements

• Degree/Diploma in Computer Science, Engineering or any related disciplines
• 2-4 years experience in hardware and system maintenance role
• Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup
• Ability to keep track of and report on activity
• Experience in working maintenance operations
• Excellent communication and interpersonal skills
• Develop and maintain strong relationships with staff members and customers
• Competent in problem-solving, team building, planning and decision-making
• Familiar with Singapore Government project's operational support will be an added advantage