Assistant/Senior Assistant Manager (3-year contract), SMU Academy

Job Description

• Manage all the administrative and logistical matters related to the smooth offering and execution of training programs (both online and offline) offered by the team.
• Responsible for trainer management, partner management, course ware, assessment, feedback and other required duties/documentation.
• Assist in coordinating/setting up client meetings for the team and drafting of minutes or other relevant documentation.
• Responsible for general office administration.
• Assist in marketing and sales preparation/activities and system updates.
• Assist in all audit matters.
• Other duties as assigned.

Qualifications

• Degree with a minimum of 5 years of relevant work experience.
• Good communication skills.
• Excellent time, resource and project management skills with strong ability to multi-task.
• Self-initiated, takes initiative, ownership and highly dependable.
• Meticulous with numerical figures and details.
• Proficient in MS Office software, SAP, Zoom and other IT tools.
• Strong people management skills and team player.
• Able to work collaboratively with others.
• Willingness to work extended hours and on some weekends.
• Ability to handle difficult customers and de-escalate tensions.

• Manage all the administrative and logistical matters related to the smooth offering and execution of training programs (both online and offline) offered by the team.
• Responsible for trainer management, partner management, course ware, assessment, feedback and other required duties/documentation.
• Assist in coordinating/setting up client meetings for the team and drafting of minutes or other relevant documentation.
• Responsible for general office administration.
• Assist in marketing and sales preparation/activities and system updates.
• Assist in all audit matters.
• Other duties as assigned.