Assistant Sales & Service Manager

Job Description:

• Conduct regular meetings with customers to help improve customer relations and retention.
• Visit all the customers minimum of twice a year.
• Prepare a yearly travel plan for the overseas customers in South East Asia Region.
• Perform yearly Sorter inspection for all the customers.
• Renewal of all the hotline contracts.
• Prepare Order Intake Forecast (OIF) and Order Entry (OE) monthly.
• Follow up ECN and implementation in all sites.

To assist Manager:

• Achieve the sales targets.
• Develop and maintain customer intimacy and deliver exceptional customer service.
• Develop financial plans and forecasts and monitor performance and results against such forecasts and put actions to manage and rectify any shortfalls.
• Prepare sales price calculation sheets and quotations for upgrade/spare parts/field service/residential service and hotline contracts.
• Prepare yearly budget and target.
• Takeover of projects from the project team and follow up on the warranty cases.
• Support the O&M team with any technical matters.

Requirements:

• Bachelor degree in electrical / mechanical engineering or physical science. Master's or higher-level education is preferred.
• Qualifications and experience in information technology, network, or PLC will be an added advantage
• Experience in service and maintenance of Baggage or material handling equipment, automotive or industrial equipment industries preferred
• Qualification or prior experience in management or in similar nature.
• Excellent communication, negotiation and organizational skills
• High energy and motivation to succeed
• Working knowledge of MS Office, advanced Excel, and excellent skills in Visual Basic.
• Working knowledge and ability to test and troubleshoot electrical circuits
• Able to perform frequent travel