Assistant Retail Manager

Key Responsibilities

Sales focus

. Able to manage, drive and achieve KPI(s)

. Supervise and motivate team to achieve daily and monthly sales targets.

. Analyze the metiers sales results monthly to share with Director for performance evaluation and action plan

. Coordinate and execute sales plans, marketing events and promotion programs with the team

Customer Service

. Ensure Customer Experience standards are executed in a consistent manner.

. Recommend creative ideas to build/develop a strong regular customer base.

. Provide coaching to sale staff on soft skills as and when necessary.

. Identifies and handles client enquiries and complaints when escalated.

Operations

. Assist Director to manage and oversee the daily store operations.

. Ensures store presentation is consistent with the brand image.

. Ensure proper security measures are enforced across processes and store.

. Always ensure a high standard of Customer service.

Team Leading

. Responsible for driving a positive team culture and healthy work environment.

. Foster a strong team spirit and always leading in an exemplary manner.

. Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics.

. Monitors, coaching and assists Supervisors for all new staff onboarding.

. Oversee team's development by providing on-the-job training, product training, soft skills training etc.

Other Duties

. Provides inputs and assists Director in whatever duty if required.

. Perform yearly appraisals for the team reporting to the individual.

. Perform any other duties that may be assigned from time to time by Director.

Requirements

. At least 3 years of relevant experience in IT/ Gaming industry or in similar capacity.

. Passion in retail industry with good selling skills.

. Likes Gaming and appreciates quality products.

. Fluent in Mandrain, other languages are a plus

. Must be a good team player, pleasant, service oriented and self motivated.

. Strong team building, interpersonal and communication skills.

. Strong analytical and problem-solving skill set.

. Hands on computer knowledge of MS Office.

. Able to work shifts/ weekends and public holidays

. Able to travel overseas when required.