Job Description
OVERVIEW OF ROLE
The Assistant Reservations Manager supports the Reservations and Commercial teams in managing room inventory, optimising revenue and ensuring accurate and efficient processing of all reservations.
This role plays a key part in maximising room sales through proactive selling, maintaining data accuracy and supporting forecasting and revenue strategies. The Assistant Reservations Manager is also responsible for supervising the reservations team, ensuring service standards are upheld and contributing to the overall commercial success of the hotel.
Responsibilities
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Assistant Reservations Manager are summarised below; however the list is not exhaustive.
GENERAL DUTIES
- Support the daily operations of the Reservations department, ensuring accuracy and efficiency.
- Review and manage all reservations, amendments and cancellations on a daily basis .
- Ensure all booking information is accurate and communicated to relevant departments.
- Maintain organised records of reservations, correspondence and documentation.
- Undertake any other duties or tasks deemed reasonable by the Revenue Manager, Commercial Director or General Manager.
REVENUE & SALES OPTIMISATION
- Maximise room sales and revenue through proactive selling and upselling techniques.
- Maintain a strong sales mindset, identifying and capturing all revenue opportunities.
- Support pricing strategies and room inventory control in line with revenue management principles.
- Monitor booking trends and market demand, reporting changes to the Revenue Manager.
- Track and analyse rejected business to identify lost opportunities and improve conversion.
- Ensure commissions, rates and contracts are accurately applied.
RESERVATIONS OPERATIONS
- Check daily new reservations, changes and cancellations to ensure accuracy.
- Verify key arrivals and group bookings to ensure guest details, rates and requirements are correct.
- Maintain up-to-date and accurate guest profiles and reservation data.
- Ensure all systems and procedures are followed in line with hotel standards.
- Prioritise accuracy and quality in all reservation entries and documentation.
FINANCIAL & FORECASTING SUPPORT
- Support the Revenue Manager and Commercial Director in budgeting and forecasting processes.
- Assist in monitoring room supply, demand and pricing strategies.
- Ensure compliance with hotel credit policies and payment procedures.
- Maintain accurate reporting and data integrity to support decision-making.
LEADERSHIP AND TEAM DEVELOPMENT
- Supervise and support the Reservations team in daily operations.
- Organise and conduct regular training sessions to ensure product knowledge and service standards are met.
- Monitor team performance, workload and productivity.
- Support team members development and ensure adherence to policies and procedures.
- Foster a culture of teamwork, accountability and service excellence.
Guest Experience & Service Standards
- Ensure high standards of service in all guest interactions and communications.
- Handle guest enquiries and requests promptly and professionally.
- Ensure all correspondence is accurate, timely and aligned with brand standards
- Support the delivery of a seamless pre-arrival guest experience.
- Maintain a guest-centric approach in all reservation processes.
COORDINATION & COMMUNICATION
- Work closely with Sales, Front Office, Revenue and other departments.
- Communicate reservation updates, group movements and VIP bookings effectively.
- Ensure accurate information flow between departments to support operations.
- Maintain strong relationships with internal stakeholders and external partners.
COMPLIANCE & SAFETY
- Ensure adherence to all company policies, procedures and brand standards.
- Maintain confidentiality and security of guest and business information.
- Ensure all reservation systems and tools are used correctly.
- Maintain clean, organised and professional workspaces.
- Ensure compliance with regulatory and operational requirements.
Expectations
The Assistant Reservations Manager is expected to:
- Always maintain a consistently professional demeanor .
- Represent NoMad positively in all interactions with guests and colleagues.
- Demonstrate strong commercial awareness and attention to detail.
- Foster clear communication and teamwork across departments.
- Exhibit a proactive and results-driven mindset.
- Demonstrate leadership, accountability and ownership of responsibilities.
- Champion company values and foster a high-performing team culture.
Qualifications
QUALIFICATIONS
- Degree or Diploma in Hospitality, Business or a related field.
- Minimum 4 years of experience in Reservations or Revenue roles, preferably within an international hotel group.
- Strong understanding of revenue management principles and reservations systems.
- Excellent communication, organisational and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in English; additional languages are advantageous.
- Experience with PMS and reservation systems is preferred.
About Us
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At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
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