KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 72,000 merchants across Hong Kong, Singapore, Japan and Australia, KPay is unleashing merchants growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.
The Opportunity
We're looking for an experienced Assistant/Product Manager (SaaS / Merchant Solutions) to lead the strategy, development, and growth of our value-added solutions and ecosystem for merchants. This is a unique chance to join us at an early stage, take full ownership of the product, and drive its success from conception to launch and beyond.
Key Responsibilities
- Drive the product strategy, ideation and roadmap for KPay's value-added solutions and SaaS marketplace, with a focus on merchant-centric solutions
- Deeply understand end-to-end merchant needs, workflows, and pain points - particularly around in-store operations (e.g. order management, reservation management and loyalty), back office functions (e.g. procurement, reconciliation and accounting) and financial needs (e.g. banking and lending).
- Be the subject matter expert on merchant operations, ensuring KPay solutions support real-world merchant end-to-end workflows from the counter to the back office
- Identify and evaluate new partner integrations (e.g., accounting, POS, inventory management) to expand marketplace offerings and provide additional value to merchants
- Build strong relationships with external partners to support onboarding and ongoing marketplace success
- Collaborate with cross-functional teams (product, engineering, sales, operations, marketing, partners) and external partners/vendors to deliver high-impact merchant solutions and services
- Design, plan and execute Go-to-Market plans to acquire merchants and drive product adoption
- Set key metrics and drive product performance, analyse market trends, collect user feedback, and iterate to optimise product-market fit.
Skills & Qualifications
- Proven experience in product strategy, product management, or marketplace experience - within SaaS, F&B tech, retail tech or Fintech
- Deep understanding of merchant operations from frontline to back office or hands-on experience with POS systems or SaaS products
- Proven track record of shipping merchant-facing products or services with measurable business impact.
- Ability to manage relationships with vendors and partners
- Demonstrated experience managing product P&L, setting KPIs, and driving financial performance
- Experience managing complex projects requiring the coordination and management of multiple workstreams and stakeholders
- Strategic thinker with a data-driven approach to market adoption and growth
- Entrepreneurial spirit and a proactive, self-starter attitude
- Bachelor's degree in a relevant field (Business, Finance, Economics, or related) MBA or advanced degree is a plus
