Key Responsibilities
1. Club Operations & Facility Management
- Oversee daily club operations to ensure a clean, safe, and fully functional club environment.
- Support maintenance of all fitness, studio, and yoga equipment ensure timely servicing and reporting.
- Monitor housekeeping standards and coordinate with external cleaning teams.
- Manage opening/closing procedures, floor walk-throughs, and checklist completion.
- Oversee inventory and usage of amenities (towels, toiletries, laundry, bottled water, etc.).
2. Member Experience & Service Quality
- Ensure consistent delivery of high service standards across all touchpoints.
- Handle escalated member feedback, complaints, and service recovery.
- Support front-of-house team in delivering a welcoming and professional experience.
- Work closely with Membership and Yoga/Fitness teams on class flow, peak-hour traffic, and member movement.
3. Staff Supervision & Training
- Assist in managing, scheduling, and supervising front desk, housekeeping, and operations teams.
- Conduct on-the-job training to maintain service, grooming, and operational standards.
- Support onboarding of new hires and ongoing performance coaching.
- Lead by example in professionalism, teamwork, and customer-centric behaviour.
4. Health, Safety & Compliance
- Uphold workplace safety procedures, emergency protocols, and compliance with regulatory requirements.
- Conduct regular safety inspections of studios, gyms, fire exits, and equipment.
- Support incident reporting and follow-up actions.
5. Administrative & Reporting Duties
- Assist in preparing operational reports (attendance, maintenance logs, consumables, incident reports).
- Support budget monitoring for supplies, repairs, and operational expenses.
- Maintain accurate documentation and ensure operational policies are followed.
6. Support for Events & Club Initiatives
- Assist with studio events, member activations, workshops, and seasonal campaigns.
- Coordinate logistics for internal and external events, ensuring smooth execution.
Qualifications & Requirements
- Diploma or Degree in Business, Sports Management, Hospitality, or related field.
- Minimum 2-3 years of experience in operations, customer service, or hospitality fitness or wellness industry experience preferred.
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask and thrive in a fast-paced, member-centric environment.
- Proficiency in MS Office and operational systems experience with club management systems is an advantage.
- Willing to work shifts, weekends, and public holidays as required.
