Assistant Operations Manager (Outlets)

Location: Novena / Orchard

We are looking for an Assistant Operations Manager (Outlets) to support the Operations Manager in managing the day-to-day operations of our outlets and ensuring smooth, efficient and compliant operations.

Key Responsibilities

. Assist in overseeing the daily operations of all outlets and ensure compliance with company policies, procedures and relevant regulations.

. Monitor outlet standards, including staff attendance, grooming, service quality, housekeeping and overall premises condition.

. Coordinate inventory management, including stock monitoring, forecasting, ordering and ensuring accurate inventory records.

. Work closely with Marketing, Accounts, Logistics and other departments on promotions, new products, treatments and operational initiatives.

. Coordinate the maintenance, servicing and repair of outlet equipment, facilities and systems with relevant vendors and contractors.

. Manage outlet staff rostering, leave administration and staff knowledge assessments.

. Ensure relevant licences, permits, certifications and regulatory requirements are properly maintained and renewed on time.

. Support internal quality and compliance audits and ensure appropriate follow-up actions are carried out.

. Coordinate IT support, including troubleshooting, equipment maintenance and procurement of IT hardware and software.

. Oversee general facilities and maintenance matters, including air-conditioning, lighting, CCTV and other outlet equipment.

. Prepare regular operational reports and documentation as required.

. Identify operational issues promptly and coordinate with relevant parties to ensure timely resolution.

. Perform other duties and projects as assigned by management.

Requirements

. Diploma or Degree in Business Administration, Operations Management, or a related field.

. At least 3 years of relevant experience in operations, outlet management or a similar role.

. Strong organisational, coordination and problem-solving skills.

. Good communication and interpersonal skills, with the ability to work effectively with different departments and external vendors.

. Able to work independently while also being a strong team player.

. Proficient in Microsoft Office and comfortable working with operational systems.

. Detail-oriented with good follow-up and time management skills.

. Ability to manage multiple tasks and priorities in a fast-paced environment.

. Willingness to travel between outlets when required.

Please send your resume to [Confidential Information].