Primary Responsibilities:
- Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
- Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
- Coach and guide team members to ensure high level of guest satisfaction
- Work closely with other business units to fulfill and meet guest expectations
- Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues
Requirements:
- Minimum Diploma or Degree in Hospitality or Tourism Management
- Minimum 5 years experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel
- Possess excellent communications, leadership and interpersonal skills
- Able to perform independently and as well as a good team player
- Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
