About the Role:
This role supports the overall management of daily mall operations to ensure a safe, efficient, and well-maintained environment for tenants and shoppers. He/she will assist in the coordination of maintenance, tenant management, fit-out works, and operational procedures, while working closely with contractors, service providers, and internal teams. The incumbent also helps monitor budgets, ensure compliance with safety and operational standards, and support the execution of mall events and improvement initiatives to enhance overall asset performance and customer experience.
Job Responsibilities:
- Support the Operations Manager in overseeing and guiding the operations team, including Property Executives, Property Officers, Technicians, and Administrators, to ensure smooth daily operations and maintenance of the mall
- Assist in the development and implementation of operational policies and procedures to enhance efficiency and effectiveness in mall management
- Monitor and manage operating expenses, support budget preparation and tracking, and ensure adherence to financial and accounting policies and procedures
- Assist in the preparation of periodic mall performance reports for management review
- Coordinate operational programmes, asset enhancement initiatives, tenant-related matters, and overall operational support for the mall
- Collaborate with the Marketing team to support the planning and execution of mall promotions and events
- Participate in building improvement works, A&A projects, tenant fit-out coordination, and defect rectification activities
- Monitor contractor performance to ensure compliance with agreed service levels and contractual obligations
- Plan and implement preventive maintenance programmes to ensure optimal building performance
- Conduct site inspections and supervise contractors for maintenance, repair, and renovation works within the mall
- Ensure mall safety and security standards are upheld and support the implementation of emergency response procedures when required
- Coordinate tenant reinstatement and renovation works, ensuring compliance with building regulations and specifications
- Attend to tenant feedback and maintain strong tenant-landlord relationships
- Perform any other duties assigned by immediate supervisor or management
Requirements:
- Degree in Engineering (Electrical or Mechanical), Building, Facilities Management, or a related discipline
- Minimum 8 to 10 years of relevant experience in mall management or a related field, including at least 3 years of experience in leading and managing a team
- Experience in property or facilities management within a shopping mall or retail environment will be an advantage
- Prior experience with MCST operations will be an added advantage
- Strong leadership, people management, and interpersonal skills
- Resourceful, systematic, and able to perform effectively under tight timelines and pressure
