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Assistant Officer, Customer Service

1-3 Years
  • Posted 3 months ago
  • Be among the first 10 applicants

Job Description

Job Summary

Pasir Ris Mall is looking for a suitably qualified individual to join us as a Customer Service Assistant Officer/Officer.

Key Responsibilities

  • Manage and handle all customer service-related matters at Customer Service Counter
  • Maintain high level of customer service standards
  • Handle enquiries and feedback from shoppers and tenants
  • Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities
  • Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
  • Handle administrative duties and any other ad-hoc duties as assigned

Key Requirements

  • Min GCE N Level qualification
  • Min 1 year of working experience in relevant customer service role
  • Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
  • Fluent in English
  • Customer-oriented with good communication and interpersonal skills
  • Able to work in fast paced environment and has passion for service excellence
  • Able to work on rotating shifts, including weekends and Public Holidays

More Info

Job Type:
Industry:
Employment Type:

Job ID: 146903019

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