- Coordinate customer return repairs, evaluations, and rework activities, ensuring timely resolution and quality compliance.
- Coordinate with QA, Engineering, Production, and Repair teams to ensure timely repair and analysis of returned products.
- Manage RMA/DMR documentation, parts traceability, and record retention.
- Handle customer complaints, coordinate failure analysis, and support root cause investigations with cross-functional teams.
- Provide repair status updates to customers and arrange final inspection and shipment of repaired parts.
- Ensure compliance with AS9100, ISO, and internal quality procedures while identifying recurring issues for corrective and preventive actions.
Requirements:
- Diploma/Higher Nitec in Mechanical / Manufacturing / Industrial / Mechatronics
- Must be willing to travel to customer sites to perform repair, maintenance, and technical support activities.
5 days work week
Woodland/Marsiling Area
Industrial Manufacturing Co.
Interested candidates, please forward a detailed resume and email to [Confidential Information]
Align Recruitment Pte Ltd
License No: 20C0253
Attention: Audris Teo (Reg No. R1102063)
