Assistant Marketing Manager, Customer Experience

As a Community Senior Executive/ Assistant Manager at BlueSG, you will play a crucial role in building and nurturing a strong community around our brand. You will be responsible for developing and implementing strategies to engage and connect with our audience, drive brand loyalty, and foster a sense of belonging within the community. This role requires a blend of creativity, communication skills, and a deep understanding of community dynamics

Manage community through various communication channels including but not limited to platforms such as Facebook, Instagram and Telegram

Foster relationship with community members to encourage active participation and informative environment

Organize and coordinate virtual and in-person events to facilitate community interaction

Track and analyse community metrics to measure engagement and identify areas for improvement

Assist with identifying brand ambassadors within the community

Provide educational onboarding within community for new users

What We're Looking For
Bachelor's degree in marketing, Communications, Business, or a related field

3-5 years experience in community management or social media related roles

Excellent written and verbal communication skills

Strong interpersonal and relationship-building skills

Familiarity with social media platforms, community forums, and other relevant tools

Creative thinker with the ability to execute innovative engagement strategies

Analytical mindset to use data to influence decision making