Role Purpose
The Assistant Market Manager, Contract and Tender, is a key commercial support role responsible for full tender and contract lifecycle management to ensure all submissions, reviews, and contractual documents are compliant, accurate, and delivered on time. Central to standardising tender processes and managing risk, the role is instrumental in supporting the commercial team's success. By driving process efficiency and facilitating strategic commercial activities, this role contributes directly to winning, retaining, and growing key global accounts.
Role Accountabilities
Contract and Tender Management
- Support the end-to-end negotiations process and serve as a point of contact for internal teams for tender and contract related queries.
- Analyse tender document, communicate customer requirements, commercial terms, pricing structures to relevant stakeholders to ensure key criteria are understood.
- Together with market team, prepare tender pricing input, review and verify tender input to ensure clarity, consistency and timely response in support of frontline sales teams.
- Liaise with functional teams (legal, risk, insurance, tax, credit desk, etc) to gather tender input when necessary.
- Assist in drafting and updating commercial terms, addenda using standard service agreement template.
- Respond to post-tender or contract queries, ensuring contractual obligations and changes are clarified and executed.
- Collaborate with Trade Desk team to ensure accurate rate and charges filings in the Contract Management System.
- Work with Market Manager to manage the Rebate Agreement/Volume Incentive Program offer and authorization process by verifying and qualifying the payment with account owner, market team and finance team to ensure the volume, revenue and contributions are properly reviewed.
- Ensure all customer tender and contract documents are logged, version-controlled, and properly archived in the centralized sharepoint.
- Liaise with the oversea support team (ie. Bangalore-based) to ensure data accuracy and standardized tender process execution with target turnaround times.
- Other ad-hoc assignments required in supporting business strategic activities.
Reporting and Analysis
- Monitor and report tender schedule and deadlines to ensure accounts are actively managed and enable both short-term tactical wins and long-term strategic partnerships.
- Maintain the dashboard database and assist in generating reports by utilizing digital tools to track contract performance, win/loss rates, key obligations and risks to support commercial strategic planning.
- Support multiple tender and contract sign-off workflows (ie. DocuSign) and escalate issues as needed.
Operational Excellence and Continuous Improvement
- Drive process standardisation and consistency in internal process and approach for contract and tender negotiations to enhance efficiency, reduce risk and improve outcomes.
- Support process design and feedback in coordination with Business Process Owner and functional teams.
- Take initiatives and contribute to continuous improvement projects, automations, and best-practice sharing across teams.
Key Qualifications & Skills
Qualifications & Experience
- Bachelor's degree in business, Supply Chain, Logistics or related field.
- Minimum 5 years of experience, with 3 years in tender management, contract administration, or commercial support roles (preferably in shipping, logistics, or similar industries)
- Good understanding of commercial terms, tender and contract governance.
- Exposure to regulatory environment is a plus (China, USA etc)
Technical and Digital Proficiency
- Advanced MS Office Excel (pivot tables, data visualization, etc), Word (formatting) and PowerPoint (reporting).
- Experience with e-tendering portals and online bid platforms (SAP Ariba, Coupa, etc)
- Proficient in document collaboration tools (e.g SharePoint, Microsoft Teams, OneDrive, etc)
- Familiar with data dashboard or visualization tools (e.g. PowerBI or equivalent tools)
Personal Attributes
- Strong ownership mindset and accountability.
- Highly organised, detail-oriented, and able to manage multiple priorities under tight deadlines.
- Excellent communication and stakeholder engagement skills
- Analytical, with ability to interpret and report data
- Ability to work independently and collaboratively under minimum supervision.
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Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.
Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
