Assistant Manager, Well Being & Care

Purpose of Job

The Assistant Manager, Well-being & Care oversees and drives the implementation and development of YWCA's Well-being & Care portfolio, including the YWCA CaregivHER Programme that support women caregivers and other initiatives that support children and families. The role is responsible for ensuring effective programme planning, delivery and partnerships that strengthen caregiver well-being and family resilience.

The Assistant Managersupervises the Well-being & Care executives, providing guidance inprogramme implementation, participant engagement and volunteer coordination,while ensuring programme quality, operational effectiveness and continuous improvement.

Key Responsibilities

Programme Leadership & Development

. Lead the planning, implementation and continuous improvement of programmes under the Well-being & Care portfolio, including the YWCA CaregivHER Programme and Family Enablement initiatives (e.g. childminding services, children's engagement programmes and family enrichment activities).

. Ensure programmes are delivered effectively and aligned with intended outcomes related to caregiver well-being, family strengthening and women's empowerment.

. Identify opportunities to strengthen programme models, develop new initiatives and respond to emerging needs of women caregivers and families.

Team Supervision & Capacity Building

. Supervise and guide Executives / Senior Executives, Well-being & Care in programme delivery, participant engagement and volunteer coordination.

. Provide coaching, performance feedback and support staff development to strengthen team capability.

. Ensure effective team coordination, workflow management and adherence to programme standards and safeguarding practices.

Stakeholder, Volunteer & Partner Engagement

. Build and maintain relationships with community partners, referral agencies, facilitators and volunteers to support programme delivery and outreach.

. Strengthen volunteer engagement models supporting caregiving and family initiatives.

. Represent YWCA in partner engagements, community outreach and collaboration opportunities where relevant.

Monitoring, Evaluation & Reporting

. Oversee programme monitoring and evaluation processes, ensuring accurate data collection and tracking of programme outcomes.

. Analyse programme insights to inform programme improvements and service delivery.

. Prepare and consolidate programme reports, updates and presentations for management, committees and board reporting.

Operations & Programme Management

. Oversee programme budgets, resource planning and operational processes to ensure efficient programme implementation.

. Ensure compliance with organisational policies, safeguarding standards and reporting requirements.

. Support cross-programme collaboration and contribute to organisational initiatives when required.

Requirements

. Degree in Social Work, Psychology, Community Development, Family Studies, Public Health, Early Childhood, or a related field.

. At least 5 years of relevant experience incommunity programmes, health and wellbeing initiatives, caregiving support, or children and family services.

. Experience working with women, caregivers, families or children will be an advantage.

. Demonstrated experience in coordinating andmanaging programme delivery, including planning activities, managing logisticsand working with community partners.

. Experience supervising or guiding staff,interns or volunteers, and supporting team coordination.

. Ability to oversee programme implementation andprovide guidance to team members to ensure programme quality and smooth operations.

. Strong interpersonal and communication skills, with the ability to engage participants, partners and stakeholders effectively.

. Good organisational, problem-solving and project coordination skills.

. Comfortable overseeing programme monitoring, reporting and basic data tracking.

. Familiarity with safeguarding practices when working with children and vulnerable groups will be an advantage.