The Assistant Manager of Theatre operations leads all technical aspects of theatre shows, focusing on automation, rigging, and safety. This role manages a skilled team, ensures system reliability, supports creative integration, and oversees maintenance, training and event set-ups. Collaborating across departments, the Assistant Manager will drive operational excellence and continuous improvement in delivering world-class performances for guests.
Key Responsibilities:
Technical Operations Oversight:
- Ensure all theatre technical systems (automation, rigging, lighting, audio, video, special effects) are operational and meet Resort standards.
- Oversee pre-show, during-show, and post-show checks for automation and venue systems.
- Act as the primary point of contact for technical issues during live performances and rehearsals.
- Coordinate with Creative, Stage Management, and Production teams to adapt to schedule changes or technical challenges.
Automation and Rigging Focus:
- Oversee safe operation, programming, and maintenance of theatre automation systems (e.g. performer flying rigs, flybar systems).
- Ensure all aspects of the automation system are tested, documented, and safely executed during performances.
- Supervise rigging installations, inspections, and load testing in compliance with international and local codes.
- Lead troubleshooting and provide expertise for automation system issues or malfunctions.
Technical Management and Planning:
- Direct and execute Technical Manager responsibilities and prepare detailed operation plans for medium-to-large events as required by clients (internal and external) or as directed.
- Act as the key technical representative during new show development phases.
- Review creative and production concepts, advise on automation and technical feasibility.
- Lead commissioning, programming, and technical rehearsals for new productions.
- Maintain documentations and contingency plans.
- Manage the venue's technical team by assigning daily duties, ensuring adequate coverage across rehearsals, shows, and maintenance windows.
- Coordinate additional manpower or vendor support for event-related technical needs.
- Ensure that event setups and strikes are safely executed without impacting theatre operations or resident show readiness.
Team Leadership and Performance:
- Lead and motivate events and show teams to ensure cost-effective, high-quality productions.
- Reduce costs and increase revenue to support RWS Entertainment's business objectives.
- Foster collaboration and cross-training to build multi-skilled technical teams.
Training, Safety and Compliance:
- Conduct training sessions on automation and theatre technical systems.
- Assess technician skill gaps and recommend targeted training.
- Direct toolbox talks, safety briefings, and ensure risk assessments, safe work procedures, and permits-to-work are in place.
- Act as the venue safety champion for automation-related risks.
- Conduct risk assessments and other statutory workplace safety and health (WSH) reports as required.
- Enforce team compliance with Resort, Universal Destination Xperience (UDX), WSH, show/event procedures, manufacturer's guidelines and local regulations where applicable.
Required Qualifications:
- Bachelor's Degree / Diploma / WSQ Equivalent in Technical Theatre, Theatrical Management, or a related field supplemented by courses in Electronics, Electrical or Mechanical Engineering.
- With Degree / Diploma / WSQ Equivalent: 8 years of related industry experience in facets of technical event production and multiple-venue management, with no less than 3 years of experience in managing technical personnel.
- Without Diploma / WSQ Equivalent: 10 years of related industry experience in facets of technical event production and multiple-venue management, with no less than 2 years of experience in managing technical personnel.
- Strong knowledge of industry standards and safety protocol.
- Experience in entertainment equipment and systems including Staging, Lighting, Sound, Audio-visual, Rigging, Show Control, Special Effects (SFX) and Automation.
Skills/Attributes:
- Proven ability to plan, organize and complete tasks in an acceptable timeframe.
- Strong interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
- Reliable role model in technical leadership, maintaining composure under pressure.
- Uphold professionalism, efficiency, and guest-focused excellence across all technical work.
- Able to perform shift work, including weekends and Public Holidays.
