Location: College Road
Job title : Assistant Manager (Temp) - Engagement and Partnerships Division(Service Excellence)
Contract Period: 1 July 2026 to 1 July 2027
- (Temporary engagement is capped at 1 year)
- Temporary staff who have worked for 3 months or more are entitled to staff benefits.
Salary:$18.50 per hour (Degree holder - Assistant Manager grade)
Working Hours:
- Mondays to Thursdays: 8.30am to 6.00pm
- Fridays: 8.30am to 5.30pm
- (Inclusive of 1-hour lunch break)
Job Scope
- Handle enquiries and assess appeals from citizens regarding government schemes, ensuring fair and thorough evaluation of each case
- Liaise with various public agencies to gather necessary information, coordinate responses, and address citizens needs effectively
- Collaborate with team members to identify opportunities for process improvements and system enhancements that improve service delivery
- Manage complex cases requiring detailed analysis and coordination across multiple stakeholders
- Work on projects involving a new CRM system and AI, with a focus on data analysis and retrieval-augmented generation (RAG) implementation
- Conduct data analytics on quality service management queries from the public
- Other administrative tasks as required
Job Requirements
- Relevant experience in case management, customer service, or public sector administration with focus on citizen engagement and appeals processing
- Experience in liaising with public agencies and managing multi-stakeholder coordination
- Experience in process improvement initiatives and system enhancement projects
- Communicates effectively, both in writing and speaking
- Works independently and manages priorities effectively
- Adaptable and resourceful in handling different tasks and challenges
- Analytical mindset with attention to detail
- Proactive in problem-solving with willingness to learn and apply new skills
- Basic Python programming skills required
- Some experience with regular expressions for text cleaning, pattern matching, and data extraction from unstructured text
- Some experience in reporting metrics, generating performance reports, or presenting data insights to stakeholders
If you meet the requirements, please submit your resume directly to [Confidential Information] - EA License No: 96C4864 Reg. No.: R1106922 Goh Khar Keow
