Job Description:
About Us
Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
We're looking for a passionate IT professional who enjoys working closely with business teams to shape and deliver technology solutions that make a real impact. If you have a good technical foundation, enjoy solving problems endtoend, and like working with people as much as you enjoy working with systems this role gives you the chance to shape how Corporate Services use technology across the organisation.
This is a frontfacing role where you will gain visibility, learn fast, and grow into a trusted advisor.
Key Responsibilities
Drive Technology Solutions
- Support the design and delivery of IT solutions and business proposals to enhance Corporate IT services.
- Spot improvement opportunities and recommend strategies that uplift user experience and service quality.
Lead Projects EndtoEnd
- Manage mediumscale application or enhancement projects, balancing scope, schedule, budget, quality, and risks.
- Develop and maintain detailed project plans, governance structures, and progress tracking.
- Drive requirement gathering and ensure proper traceability throughout the lifecycle.
- Oversee IT procurement activities and vendor management activities when needed.
Partner with Stakeholders
- Build strong, trustbased relationships with business users and act as their goto technology partner.
- Facilitate clear communication between business, infrastructure, network, and cybersecurity teams.
- Confidently navigate technical discussions working collaboratively while maintaining clarity and accountability.
Ensure Smooth Operations
- Support change enablement throughout the project or application lifecycle.
- Work with onshore and offshore vendor teams to ensure SLAs and service quality are met.
- Help manage system patching, upgrades and incidents, and drive timely resolution with crossfunctional teams.
Key Requirements
Experience & Technical Skills
- 35 years of IT project management, application support, or IT solutions experience.
- Exposure to (or strong interest in) corporate systems like Workforce Management, Intranet/Corporate Websites and Digital Workplace tools will be beneficial. Strong IT foundation with understanding of how systems, integrations, and processes fit together.
- Exposure to cloud environments (AWS, Azure, or Google Cloud) is preferred.
- Familiarity with cybersecurity principles and secure deployment practices.
Soft Skills & Attributes
- Excellent communication and stakeholder management skills.
- Strong problemsolving mindset and ability to translate business needs into technical requirements.
- Comfortable working in a dynamic global environment, managing multiple priorities.
- Confident, collaborative, and able to hold your ground when navigating differing opinions.
- Curious, proactive, and eager to grow into a wellrounded technology partner.
