Assistant Manager - Tech

Key Responsibilities

• Oversee management, maintenance, and optimization of ERP system (Marve-ll) and business software applications
• Administer user access rights, account creation, and removals across all platforms and SaaS tools
• Monitor critical systems daily (ERP, WiFi, CCTV, Active Campaign) to ensure uptime and rapid issue resolution
• Manage IT assets, procurement, deployment, software updates, and secure disposal of hardware
• Oversee network infrastructure, WiFi, printers, CCTV, and access systems
• Manage bug reporting workflow and liaise with vendors for issue resolution
• Identify system enhancements and drive implementation
• Negotiate with vendors and lead procurement processes
• Administer government systems (TPGateway, Corpass) and ensure compliance
• Serve as PDPA Officer for data protection and privacy compliance
• Lead and manage the Technology Team with guidance and oversight
• Act as primary contact for technology-related enquiries
• Support company events with technical setup and assistance
• Serve as Fire Warden and BizSafe Officer

What We're Looking For

• Diploma/Bachelor's in IT, Computer Science, or related field
• 3-5 years in IT support, systems administration, or technology management
• Experience with ERP systems and user access management
• Proficiency in Windows/Mac, network administration, and cloud platforms
• Knowledge of data management tools (Alteryx, PowerBI, Excel)
• Understanding of PDPA and cybersecurity best practices
• Excellent problem-solving, communication, and leadership skills
• Detail-oriented, proactive, and customer-service focused
• Valid driving license advantageous