JOB SUMMARY
The Assistant Manager, Supply Chain & Operations is responsible for leading and managing the Warehouse & Distribution functions to achieve goals and objectives, with a strong emphasis on providing quality customer service to both internal and external customers.
ROLE AND RESPONSIBILITIES
- Workflow and Infrastructure Redesign: Collaborate with the Manager to redesign warehouse workflow and infrastructure, integrating automation solutions to enhance efficiency within budget constraints.
- Team Leadership: Motivate and unite the warehouse team, fostering a positive and collaborative culture.
- Stakeholder Management: Maintain regular communication and reporting with stakeholders to ensure transparency and effective management.
- Daily Operations Management: Oversee daily operations including inbound, outbound, inventory, and returns with partners.
- Inventory Management: Manage inventory activities such as cycle counts, stock counts, handling of damaged or expired items, stock rotation, and maintaining safety stock levels.
- Discrepancy Resolution: Identify, resolve, and determine the root cause of inventory discrepancies and other related errors.
- Discrepancy Reporting: Report and investigate discrepancies between the system and partners Warehouse Management Systems (WMS), ensuring timely submission of root causes and Corrective and Preventive Actions (CAPA).
- SOP Compliance: Ensure all operational processes and documentation adhere toStandard Operating Procedures (SOP).
- Customer Management: Manage enquiries and orders promptly, ensuring timely and professional communication.
- Operations & Incident Coordination: Collaborate with operations and transportteams to support order fulfillment and manage service-related incidents, ensuringproper escalation, resolution, and follow-up.
- Service Excellence & Improvement: Handle customer feedback, drive continuousimprovement in service quality, and support process and system enhancements tomeet service level expectations.
REQUIREMENTS
- Education: Diploma or Degree in Logistics/Warehouse Management or a relatedfield.
- Experience: Minimum of 5 years of relevant experience in Logistics and SupplyChain, with prior experience in supply chain and warehouse operations for thehealthcare sector.
- Knowledge: Strong understanding of Warehouse and Distribution Operations andProcedures, and familiarity with Warehouse Management Systems (WMS).
- Analytical Skills: Analytical and meticulous, with a keen eye for details andnumbers.
- Technical Proficiency: Proficiency in MS Office.
- Leadership Skills: Demonstrated ability to motivate and lead a team, fostering apositive work environment.
- Communication Skills: Excellent communication and interpersonal skills toeffectively manage stakeholder relationships.
- Organizational Skills: Strong organizational and multitasking abilities.
ADDITIONAL NOTES
- Working Hours: Mon - Thu 8.30am to 6.00pm, Fri 8.30am to 5.30pm.
- Location: 4 Pandan Ave.
- Medical & Dental Benefits, AWS & Performance Bonus.
- Transport from nearby MRT station
