The Supplier Performance Management Assistant Manager is an integral part of Global Procurement operation and responsible for ensuring third party suppliers deliver the goods and services to SATS per its contractual obligations.
Key Responsibilities
Perform investigation/root cause analysis and partner with Global Procurement Sourcing teams and business stakeholders to resolve feedback/complaint/dispute with suppliers. Resolve escalated issues in accordance with Global Procurement Policy and Global Procurement Operation Manual.
Responsible for monitoring and delivery of Key Performance metrics for S2P in Global Procurement operational efficiency and effectiveness.
Collaborate and work closely with internal and external stakeholders/suppliers to develop new and re-evaluate any existing processes/ frameworks/ infrastructure to further streamline the operational workflow and improve the overall efficiencies.
Function in the Return to Supplier and Disposal workflow.
Team Management:
Ensure Supplier Performance team follows Global Procurement Policy and Global Procurement Operation Manual
Develop Supplier Performance team
Oversee menu cycle forecast
Ensure Supplier Performance team raise claims against suppliers where applicable
Stakeholder Management:
Conduct weekly slow-moving meetings with Chefs and business and oversee menu cycle forecast
Highlight to business on raw materials whose usage deviating from Daily Ordering List
Feedback to Sourcing team on supplier performance
Attend assigned airline meal presentation
Key Requirements
3 to 5 years related experience working within a Supply Chain / Procurement / Finance function
SAP knowledge will be an advantage
Bachelor's Degree in Supply Chain/ Commerce / Business /Computer Science is preferred
Ability to drive innovative business improvement: develops new insights into solutions that result in organizational improvement, promotes a work environment that fosters creative thinking, innovation and rational risk-taking
Process Improvement: Ability to collaborate cross-functionally and coordinate efforts around process improvement; Ability to analyze business processes and develop systems-based solutions that will improve current state
Delivers results: Focuses on the critical objectives that add the most value and channels own and others energy to consistently deliver results that meet or exceed expectations
Demonstrates strong leadership skills, strategic change management and business acumen
Possesses exceptional business communication skills, including negotiating and influencing, and robust analytical ability
