Assistant Manager, Strategic Planning (Healthcare | Toa Payoh)

Responsibilities:
Strategy

• Support in the setting and review of organization strategic direction.
• Co-Lead in the work plan and budget exercise.
• Drive strategic projects incl. scoping, getting buy-in from key stakeholders, budgeting, facilitation, implementation, review, etc.
• Support in the assessment and monitoring of strategic projects in the role of Project Evaluation process gatekeeper.

• Take the lead on planning, design, analysis, and reporting of patient experience survey.
• Support organisation with client insights for decision making.
• Collaborate across different internal and external stakeholders for service development and ongoing process improvements.
• Proactive in addressing any possible red flags, take initiative in finding/providing solutions to any issues.
• Enhance architecture and processes to better client insights collection and application.
• Support internal stakeholders in translating their service objectives into research objectives, agree on critical success factor and develop the most appropriate methodology to provide robust evidence for decision making.

• Support in the setting & review of Corp KPIs.
• Monitor and report on KPI performance. Identify area for improvements and learning.
• Identify area for improvements and learning.

• Degree with equivalent experiences in a related field.
• Min. 5 years working experience in corporate/ strategic planning &/or healthcare would be preferred.
• Experience in in client/ consumer research - survey design, execution (interview, focus group discussion), data interpretation, trend analysis, etc.
• Proficient in MS Excel and PowerPoint presentation.