Assistant Manager Strategic Operations

About NTUC Health Co-operative Limited

Our purpose is to achieve health for life enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

Service Operations

• Align activities and processes required for service delivery across the division
• Drive quality improvement and process optimization initiatives
• Support grant management administration such as project funding application and progress report submissions
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, manage project scope, schedule and costs using appropriate techniques
• Create and maintain comprehensive project documentation

Operations Intelligence

• Work closely with internal and external stakeholders to understand various key work processes, gain better insight into a business problem and formulate data-driven approaches to resolving them, analyze and draw conclusions for presentation to management
• Develop detailed operation strategy, measure and track operational performance to ensure the successful completion of short and long-term goals
• Keep abreast of market trends, developments, and regulatory requirements and provide analyses for insight
• Build, assess and maintain operational resilience for business continuity, including risk management to minimize operational risks

Others

• Support Division business development and planning needs
• Coordinate sector partnerships and engagements, where relevant
• Support Division needs for corporate compliance and/or relevant services
• Perform other related duties as assigned

Qualifications

• Have a degree in the appropriate field of study
• Possess a minimum 3-5 years of relevant experience in operations & project management (healthcare environment an added advantage)
• Display good organization skills including attention to detail and multitasking skills
• Possess excellent people skills, as a team player and in managing multiple internal and external stakeholders
• Have excellent written and verbal communication skills
• Demonstrate strong strategic and critical thinking
• Be able to work independently and under pressure
• Be able to manage/lead change management