Job Scope:
- You will assist the department to process stakeholders appeals and non-appeals, perform service recovery to ensure service quality issues are addressed effectively and efficiently under the Public Health Pillarin accordance with the company's service levels and service standards.
- You are required to work closely within a team, with other departments in the organisation as well as other partners and various government agencies/bodies.
- You must be a good team player and interact effectively with others, and enable the delivery of personalised, digital, and empathetic services.
- You may need to contribute and carry out service quality improvement projects and initiatives in collaboration with internal stakeholders.
- You are required to produce regular reports including updates/ recommendations based on appeals and non-appeals received to apprise managementat internal meetings.
- It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.
Requirements:
- Fresh graduates can apply.
- Keen interest in environmental public health.
- Positive team player and can work well with others.
- Possess patience and good listening skills
- Meticulous.
- Good interpersonal skills.
- Ability to multi-task and work independently.
- Calm and collected under pressure.
- Excellent written and communication skills.
- Good presentation and analytical skills.
- Quick to identify and resolve issues within department or external.
- Possess good working knowledge of Microsoft Office applications.
- Possess working knowledge for building data set, Advanced techniques, softwarefor data analytics and data visualisation (e.g. Qilksense).
- Prepare basic analysis and reports on service quality metrics.
- Conduct audit to ensure processes are followed.
Working Hours: Office hours
Contract Period: 9 months
Salary: $20-$24/hour
Location: Toa Payoh
EA License No.: 96C4864
Reg No.: R26159658 BRANN LEONG CHUN HOE
