Job Purpose
This role supports the organisation in maintaining a fair, compliant, and engaged workplace. It is responsible for managing employee relations matters, administering employee-related policies and benefits, supporting HR systems, and driving engagement initiatives that foster a positive organisational culture.
Roles and Responsibilities
1. Discipline & Grievance Management
- Manage disciplinary cases, grievances, and misconduct in a unionised environment.
- Lead workplace investigations, including fact-finding, interviews, and documentation.
- Coordinate hearings and advise management on corrective actions and performance issues.
- Partner with union reps and stakeholders to resolve disputes fairly.
2. Policies & Benefits Administration
- Administer HR policies and benefit programmes in compliance with regulations.
- Provide guidance to staff on policy interpretation and benefit eligibility.
- Support periodic policy reviews to ensure alignment with industrial relations requirements.
3. HR Systems (BIPO) & Engagement portals
- Provide operational support for BIPO and HR systems, ensuring data integrity and reporting accuracy.
- Troubleshoot system issues and support process enhancements/testing.
- Identify and implement AI and technology tools to improve HR efficiency and synergy.
4. Engagement & Culture
- Drive initiatives to strengthen organisational culture and employee morale.
- Partner with stakeholders on communication and change management.
- Analyze employee feedback to recommend improvements to the employee experience.
Qualifications and Other Requirements
- Degree in Human Resource Management, Industrial Relations, Business Administration or a related field.
- Minimum 5 years of experience in Employee Relations or Human Resources.
- Hands-on experience managing disciplinary cases, grievances, HR policies and HR systems.
- Strong knowledge of employment legislation and industrial relations practices.
- Self-motivated, resourceful, independent and a team player.
- Excellent presentation, written and verbal communication skills.
- High level of professionalism, discretion and sound judgement.
- Analytical and detail-oriented, with the ability to manage sensitive issues effectively.
