Assistant Manager, Semester Exchange Programme (Inbound)

The Student and Academic Services Department (SASD) is a dedicated team committed to delivering comprehensive support across the entire student life cycle-from admission and matriculation to graduation and beyond the classroom. SASD works collaboratively with schools, colleges, and autonomous institutes to ensure a seamless and enriching academic journey for all students.

This position sits with the Office of Global Education and Mobility (OGEM), which is responsible for developing, managing and implementing exchange/ immersion programmes for NTU students and for incoming students from other Universities. The successful candidate will be part of the team that supports international students participating in the Semester & Short-Term Inbound Programmes. In addition to this, the incumbent will also support in generic administrative duties for the office.

Key responsibilities:

• Ensure the processes for inbound programmes are delivered according to schedule.

• Process inbound applications for Global Education & Mobility (GEM) Trailblazer Programme.

• Manage communication with inbound students and partner universities to address enquiries.

• Engage students for recruitment and provide assistance and support to students.

• Collate and ensure accuracy of inbound mobility data for reporting and analysis.

• Monitor the financial transactions and assist with budgeting, accrual, reporting, etc.

• Provide guidance to colleagues on purchasing procedures.

• Ensure office materials and resources are available for staff usage.

• Administrative duties for OGEM - sourcing and procurement of office supplies, finance/budget tracking, onboarding of new staff, manage Director's calendar.

Job Requirements:

• Degree in any discipline with at least 3 years of experience in administrative and/or student services related roles

• Excellent organizational skills and detail-oriented to ensure accurate data is reported.

• Customer-oriented mindset, with a commitment to delivering responsive, supportive, and high-quality service to students

• Strong command of written and verbal communication, with the ability to tailor messages to different audiences.

• Prior experience in student services, programme administration, or international education is an advantage.

We regret to inform that only shortlisted candidates will be notified.