Assistant Manager, Sales Support

This is not a Operation Manager role.

The Corporate Sales Support Assistant Manager supports the sales team by overseeing operational processes, improving efficiency, and ensuring smooth execution of corporate sales activities. This role bridges sales, finance, and operations to drive performance, reporting accuracy, and customer satisfaction.

This role will serve as the Deputy to the Head of Corporate Sales Support and will take primary responsibility for post-course documentation, invoicing accuracy, payment tracking, and process governance. The Assistant Manager will also support team leadership, manage escalations, and ensure operational continuity in the absence of the Head.

Key Responsibilities

Post-Course Operations Ownership

• Lead and oversee all post-course administrative processes, including: Invoice issuance and billing accuracy, attendance reports and evaluation report consolidation and client submissions.

• Ensure all documentation meets accuracy, compliance, audit, and funding requirements (where applicable)

• Establish and monitor service-level timelines and ensure adherence

• Review complex client documentation before release to clients

• Act as escalation point for post-course-related matters

Billing & Payment

• Oversee invoicing accuracy and completeness to minimize disputes and delays

• Track Accounts Receivable (AR) and aging reports

• Resolve and manage billing discrepancies in collaboration with Sales and Finance

• Identify recurring billing issues and implement preventive controls

• Provide regular updates on outstanding payments

Deputy & Operational Leadership Support

• Supervise and support the Sales Operations team in day-to-day tasks

• Support the planning and execution of corporate sales strategies and initiatives

• Support overall team coordination and workload allocation

• Provide coaching, training, and guidance to team members to ensure efficiency and service excellence.

• Act as the point of escalation for complex client or internal issues and resolve them in a timely manner.

• Monitor team performance and recommend improvements to processes, systems, and workflows.

Process & Project Management

• Identify opportunities to streamline and improve existing operational processes.

• Support or lead special projects aimed at improving service delivery or team effectiveness.

• Assist in the documentation and updating of SOPs and operational manuals.

Collaboration & Communication

• Work cross-functionally with Sales, Finance, Operations, and other departments to ensure alignment and smooth execution.

• Maintain accurate records and reporting for internal and external stakeholders.

Requirements

Requirements & Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field

• At least 4-6 years of experience in a client servicing, sales operations, or B2B administrative support role, preferably in the education, training, or professional services sector.

• Strong analytical and problem-solving skills

• Proven experience in supervising or mentoring a team.

• Strong organizational and multitasking skills, with attention to detail.

• Ability to work under pressure and manage multiple deadlines.

• Excellent communication and interpersonal skills.

• Hands-on, proactive, and solutions-oriented mindset.

Preferred Skills

• Experience in corporate or B2B sales environments

• Familiarity with sales automation tools and reporting dashboards

• Leadership or supervisory experience

Technical Skills

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Experience with CRM systems and/or student management systems is an advantage.