ASSISTANT MANAGER - SALES & SERVICE

Key Responsibilities:

Technical Support and Service:

. Provide technical support to clients, addressing inquiries, and offering solutions to meet their specific needs.

. Collaborate with the technical team or third party to ensure timely and efficient resolution of customer issues.

. End to end solution of customer enquiry and resolution

. Oversee the execution of marine service projects, ensuring they are completed on time and within budget.

. Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

. Maintain accurate and up-to-date records of sales activities, customer interactions, and project details.

. Ensuring generation of service reports as per services rendered on board vessel or in workshop

. Ensuring service reports and other relevant documentation are signed by end client up to the satisfaction

. Prepare regular reports for management on sales performance and service delivery.

Sales and Business Development:

. Identify and pursue new or existing business opportunities within the marine industry.

. Build and maintain strong relationships with existing clients to ensure customer retention and satisfaction.

. Develop and implement effective sales strategies to achieve revenue targets.

Qualifications:

. Preferable Bachelor's degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.

. Proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.

. Technical knowledge and proficiency in marine engineering concepts.

. Excellent communication and interpersonal skills.

. Ability to work independently and as part of a team.

. Willingness to work/attends calls outside normal working hours