Assistant Manager, Retail Operations

3-6 years
Job Description


  • Assist and support Operations Manager to oversee the Operations Division of i12 Katong.
  • Facilitate HQ in respect of corporate compliances.
  • Manage the day-to-day operations and maintenance of all the M&E systems, equipment and appliances.
  • Manage the day-to-day operations and maintenance of all front-end / back-end facilities
  • To implement and maintain a comprehensive tracker list to manage failure analysis for facility management in i12 Katong.
  • Liaise with consultants and contractors on M&E and building repairs and maintenance.
  • Lead and direct a team of technical personnel to carry out the daily maintenance duties and maintain the technical workshop, with safety concern in mind.
  • Manage all third party contract services and ensure that the services delivered meet with all internal and industry standards.
  • Observe and inform the management of any irregularities or poor performance of contractors.
  • Coordinate tenancy fitting-out works and asset enhancement initiative when required.
  • Assist the management in the planning and execution of energy saving and waste management programme.
  • Coordinate and supervise maintenance activities.
  • Preparation of annual budget and periodical projections/ updates.
  • Manage and coordinate the handover and fitting out of new tenanted units.
  • Ensure the building is in compliance to statutory and safety requirements.
  • To understudy and implement system automation to improve work efficiencies in building management/facilities.
  • Maintain proper inventory and maintenance record on M&E and building assets, equipment and systems.
  • Provide technical assistance to tenants subject to the terms and conditions of Tenancy Agreement.
  • Plan and coordinate emergency programmes and procedures for the mall.
  • Conduct regular inspection to ensure tenants meet with all the fire safety regulation.
  • Coordinate safety training and programmes for CMO and tenants
  • Any other projects inclusive of AEI and relevant upgrading projects eg Greenmark certification, Waste Management
  • Staff with FSM Cert may be required to assume the duty of FSM of the mall.
  • Staff with Water Efficiency Manager cert will be required to assume the duty of WEM of the mall.
  • Act as the Duty Manager as and when assigned under the roster.
  • Any other duties and responsibilities as may be reasonably requested by immediate supervisor/the head of department from time to time.
  • Degree / Diploma in Building, Facilities, Estate Management or equivalent
  • Minimum 3 years of relevant experience in managing operations in a retail mall environment
  • Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers
  • Possess initiative and a positive working attitude
  • Willing to work beyond standard operating hours, when required
  • Strong verbal and written communication skills.
Keppel Land Limited





Keppel is a multi-business company with a global footprint in more than 20 countries, providing robust solutions for sustainable urbanisation, focusing on four key areas comprising energy & environment, urban development, connectivity and asset management. With sustainability at the core of our strategy, Keppel harnesses the strengths and expertise of our business units to develop, operate and maintain real assets, which provide diverse solutions that are good for the planet, for people and for the Company. Keppel actively seeks out bright and dynamic individuals to join our talent pool. We offer our employees opportunities to grow and shape their careers, across the geographies in which we operate. Be part of our Keppel family today.

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