Plan, manage and implement the maintenance operations effectively to ensure PM schedules and CM are carried out within the maintenance budget and Service Level Agreement
Plan for improvement in the reliability, maintainability and availability of the system
Ensure the productions system are maintained and conforms to the contract, code of practices and technical requirements
Prepare and submit monthly maintenance report
Attend maintenance meetings with customer periodically to constantly upkeep quality standard as per company QMS
Upkeep obsolescence management on the maintenance for system and ensure proper change request and upkeep proper documentation changes
Obtain quotations for materials, equipment and contractors required for maintenance operations and raise PO
Manage and coach a team of technical support engineers and technicians and ensure that the team is adequately trained to perform the tasks given
Manage the sub-contractors required for the maintenance operation to ensure that works are done in a professional manner
Prepare training materials and conduct yearly re-training for customers
Establish procedures for work at site and ensure all safety measures and proper housekeeping rules are observed at work sites. Inculcate the safety first attitude in all workers.
Carry out plan to consolidate/centralise maintenance staff movement and staff competency to increase efficiency in order to improve profitability.
Implement and update company records e.g. training matrices, performance reviews, risk assessments
Communicate KPIs from the strategic annual plan so that each staff is aware
Perform root cause analysis and resolve problems
Conduct risk assessments of processes and tasks in the department
Ensure that works activities are carried out in accordance with the Workplace Safety and Health Act and its regulatory requirements.
Any other ad-hoc duties as assigned by the Reporting Manager.
Competence (Knowledge, Skills and Abilities):
Understanding and knowledge of the Singapore security and surveillance sector and its operating environment
Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications
Skills in relating to and servicing the end-users with a win-win mind set
Skills in people management and employee development
Good understanding of the software and hardware environment for ICT platform and CCTV/network sensors system
Sound knowledge and experience in IT, IP networking and network security solution/product
Preferably with a Professional Certificate in Project Management
Requirements:
Ability to handle multiple responsibilities in a fast paced and performance driven environment
Able to converse well with customers on enquiries
Strong technical knowledge with and certification on in-house products
Able to deal with routine tasks and may perform tasks with some level of complexity
Take decisions for own tasks in defined degree of freedom
Able to solve problems in most cases and within guidelines
Works independently within guidelines, defined procedures and direction
Class 3 License is an advantage
Personal Attributes:
Possesses good communication and customer service skills
Exhibits cross collaboration teamwork
Is self-motivated, resourceful and result-oriented
Strong commitment to meeting customer's SLA
Education & Experience:
Degree in Electronics & Computer Engineering or related discipline
At least 7 years of experience in a similar capacity
Preference for candidate with security and surveillance experience
