Role Overview
We are seeking an experienced and hands-on Assistant Manager, Procurement to manage and strengthen centralisedprocurement across CWS. This role requires more than operational follow-through the incumbent will use prior procurement experience to recommend practical improvements to procurement policies, sourcing approaches, vendor governance, data standards and ERP-enabled processes, while ensuringday-to-day procurement support remains reliable during transition.
This role is the functional coordination point for procurement transformation, vendor records, sourcing support, purchase-order exceptions and escalated supplier issues.
The incumbent is expected to work closely with Nursing Homes and internal stakeholders to translate procurement priorities into practical sourcing, vendor, data and ERP adoption outcomes.
Key Responsibilities
1. Procurementtransformation, policy and governance support
- Coordinate vendor onboarding, required documentation, due diligence records, contract initiation and offboarding activities in accordance with approved policies and workflows.
- Collect vendor bank details and supporting evidence, route them to independent Finance checker for verification before vendor master activation or amendment.
- Coordinate and retain anti-money laundering (AML), sanctions-screening and related due diligence documentation promptly escalate incomplete, adverse or unusual findings to the authorised reviewer.
- Maintain complete and accurate vendor records and a centralised repository for contracts and GPO register records.
- Monitor contract and document expiry dates and follow up with vendors and internal owners on renewals, updates or offboarding actions.
- Review, align and recommend practical improvements toprocurement policies, SOPs, approval workflows, quotation practices, vendor duediligence, contract management and ERP-enabled controls.
2. Sourcing, harmonisation and procurementoperations support
- Gather quotations for non-tender purchases, prepare clear comparison schedules identify price or supplier difference, highlight procurement risks and present practical options for review and approval by the authorised stakeholders
- Support tender exercises by coordinating administrative timelines, bidder communication, submission records, evaluation documentation and audit trail completeness, without determining tender strategy or award decisions.
- Review emergency purchases and ensure stakeholders provide justifications, appropriate approvals and document post-event records.
- Support price, supplier, item andservice harmonisationduring procurementtransformation and ERP implementation by analysing comparable pricing, supplier terms,demand patterns and operational requirements, then recommending consolidation opportunities and implementation priorities for management review.
- Support time-sensitive sourcing and vendor-review workstreams across recurring goods and services, including approved buying arrangements, alternative vendor sourcing, quotation follow-up, pricing validation and stakeholder validation.
- Work with Nursing Home and internal stakeholders to define procurement scope, assess harmonisation opportunities and propose appropriate sourcing approaches for both consumable and service-related categories.
- Follow up vendors confirmation of purchase orders, delivery issues and order queries when escalated by Nursing Homes, and coordinate resolution with requesters, vendors and relevant internal teams.
- Manage purchase order transmission exceptions when ERP-generated POs fail, are rejected or require follow-up maintain an exception log and escalate recurring system or supplier issues.
3. Vendor performanceand issue management
- Maintain a vendor issue and performance log, including delivery delays, non-conformance, service failures, disputes and agreed corrective actions.
- Track vendor performance against contracted service levels and agreed measure, including on-time delivery (OTD), order confirmation, quality or non-conformance trends and closure of corrective actions.
- Coordinate vendor review meeting, prepare performance summaries, record decisions and follow up action items and remediation plans to closure.
- Escalate material, recurring or unresolved performance issues to the appropriate contract owner or procurement lead for decision.
- Ensure procurement master data and ERP readiness by leading or coordinating the cleansing, standardisation, validation and migration of supplier, item, category, price and related procurement data.
- Coordinate early vendor readiness and implementation activities before ERP go-live, including onboarding support, account set-up coordination, transition follow-up and site-level implementation requirements arising from vendor changes.
4. Reporting, dataquality and continuous improvement
- Prepare regular and ad hoc reports on vendor spend, category spend, supplier concentration, price difference, vendor performance, on-time delivery, non-conformance and outstanding issues.
- Perform data-quality checks across vendor records, contracts, PO exceptions, supplier performance logs and procurement master data investigate gaps, duplicates and inconsistent classifications coordinate corrections and recommend controls to sustain data quality after ERP go-live.
- Identify recurring operational issues and recommend practical improvements to templates, checklists, service levels and working procedures for approval.
- Support ERP design discussions, testing, training andadoption of procurement processes during implementation and stabilisation, including helping operational users adopt approved suppliers, ordering workflows and issue-escalation channels.
What We're Looking For
- A diploma or degree in Supply Chain, Procurement or a related discipline relevant professional certification is an advantage.
- 5-8 years of relevant experience in procurement, vendor management, strategic sourcing, procurement transformation or a related role.
- Experience supporting quotation exercises, vendor onboarding, contracts, purchase orders, procurement policy improvement, process redesign or ERP-enabled procurement.
- Exposure to healthcare, social services, non-profit or other regulated and multi-site environment is advantageous.
- Able to analyse spend, supplier, price, contract and operational information present clear options and recommendations explain trade-offs and balance cost, quality, service continuity, governance and user needs.
- Strong coordination, follow-up and stakeholder-management skills, with confidence engaging both operational teams and vendors.
- High attention to detail, integrity and comfort working with a team through process change and ERP implementation.
What We Offer
This role provides an opportunity tocontribute to the transformation of our Finance and Procurement function while supporting the delivery of nursing home and social-service programmes. Thesuccessful candidate can expect:
- The opportunity to help shape and establish a centralised procurement and vendor-management operating model.
- Hands-on exposure to an organisation-wide ERP implementation and the redesign of procure-to-pay processes.
- Collaborative and mission-driven work culture.
