To lead the bill adjustment operations and manage customer liaison officers handling counter and email enquiries.
Key Responsibilities
- Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines
- Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards
- Handle escalated cases and ensure prompt effective resolution
- Identify process gaps, improve and streamline processes to enhance patients satisfaction and experience
- Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements
Qualifications and Expectations
- Degree or equivalent experiences with strong knowledge of billing or account adjustment
- Minimum 6 years relevant experience with customer-centric mindset with strong leadership skills
- Excellent communication skills, problem-solving and organization abilities
- Ability to perform under pressure and meet service targets
Interested candidates please send your updated resume in MS Word Format to:
[Confidential Information].g
Subject: Patient Financial Services, Asst / Mgr
EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599
